How can we help?
Find answers to common questions or reach out to us directly.
Getting Started
Do I need to create an account?
No. ProteinPilot works completely without an account. Your data is stored locally on your device. Just download, set your protein goal, and start tracking. No email, no password, no sign-up required.
How is my protein goal calculated?
Your protein goal is calculated based on your body weight, activity level, and fitness goal using established nutritional guidelines. The multiplier ranges from 1.0 to 2.2 grams per kilogram of body weight:
Build muscle: 1.6–2.2 g/kg · Lose weight: 1.4–2.2 g/kg · Gain weight: 1.4–2.0 g/kg · Maintain: 1.2–1.6 g/kg · Stay healthy: 1.0–1.4 g/kg
These are estimates based on general guidelines. Consult a healthcare professional for personalized advice.
Can I change my protein goal later?
Yes! You can adjust your protein target anytime. Go to Profile → Settings and update your goal, body stats, or activity level. Your new goal will take effect immediately.
Features
How does AI food scanning work?
Point your camera at any meal and our AI (powered by advanced image recognition) will identify the food items and estimate their protein content. It works best with clear, well-lit photos of distinct food items.
AI estimates may vary — always review and adjust the values before logging. You get up to 15 AI scans per day with Pro.
How many foods are in the database?
Over 1 million foods from the FatSecret database, including branded products, restaurant items, and generic foods. Results appear instantly as you type, and recently logged foods are surfaced first for quick access.
What are widgets?
Pro subscribers can add ProteinPilot widgets to their iPhone Home Screen and Lock Screen. Widgets display your daily protein progress at a glance — how much you've logged, how much remains, and your current streak — without opening the app.
Can I create custom foods?
Yes! If a food isn't in the database, you can create a custom food entry with a name, protein amount, and serving size. Free users can create up to 5 custom foods. Pro users get unlimited custom foods.
Pro & Subscriptions
What does Pro include?
ProteinPilot Pro unlocks all premium features:
AI photo food recognition (snap a photo to log) · Barcode scanning · Home & Lock Screen widgets · Unlimited favorites and custom foods · 30-day, 90-day, and 12-month progress charts
How much does Pro cost?
Monthly: $4.99/month · Annual: $29.99/year ($2.49/month equivalent — save 50%)
Both plans include a 7-day free trial. You won't be charged until the trial ends, and you can cancel anytime.
How do I cancel my subscription?
To cancel, go to your iPhone Settings → [Your Name] → Subscriptions → ProteinPilot → Cancel Subscription.
You'll continue to have Pro access until the end of your current billing period. You will not be charged again after cancellation.
How do I restore my purchase?
If you reinstalled the app or got a new device, go to Profile → Settings → Restore Purchases. This will sync your subscription status with the App Store and re-enable Pro features.
Data & Privacy
Where is my data stored?
All your food tracking data is stored locally on your device in a SQLite database. It never leaves your phone unless you enable iCloud backup, in which case it's backed up to your personal iCloud account.
We do not have servers that store your personal data. Read our full Privacy Policy for details.
Can I export my data?
Data export is planned for a future update. In the meantime, if you have iCloud backup enabled, your data is safely stored in your iCloud account.
What happens if I delete the app?
Deleting the app will permanently remove all local data from your device, including your food log, custom foods, favorites, and settings. This cannot be undone.
If you had iCloud backup enabled, your data may still exist in your iCloud storage and can be restored if you reinstall the app.
Important: Deleting the app does not cancel your subscription. Cancel your subscription separately through iPhone Settings before deleting.
Troubleshooting
The barcode scanner can't find my product
Not all products are in the database. If a barcode scan doesn't return results, try:
1. Search for the product by name instead · 2. Create a custom food entry with the protein info from the nutrition label · 3. Try scanning again with better lighting and a flat barcode
AI scan results seem inaccurate
AI food recognition provides estimates that can vary depending on image quality and food complexity. For best results:
1. Take photos in good, even lighting · 2. Focus on one plate or meal at a time · 3. Review and adjust protein values before logging · 4. For packaged foods, barcode scanning is more accurate
The app is crashing or not loading
Try these steps:
1. Force quit the app and reopen it · 2. Ensure your iPhone is running the latest iOS version · 3. Check that you have enough free storage on your device · 4. Delete and reinstall the app (note: this will erase local data unless iCloud backup is enabled)
If the issue persists, contact us at support@proteinpilot.io with details about what happened.
Still need help?
We're here for you. Drop us an email and we'll get back to you as soon as we can.
support@proteinpilot.ioWe typically respond within 24 hours.